We show that a higher degree of competition lowers the incentive to overcharge. We find that firms facing a critical financial situation are more likely to overcharge. Garages with a high competence are less likely to overcharge than those with a low competence. Our results also indicate that less reputation-oriented car repair shops defraud their customers more often than those with high reputational concerns.
«Nulla dies sine linea» "Spend each day trying to be a little wiser than you were when you woke up. Discharge your duties faithfully and well. Step by step you get ahead, but not necessarily in fast spurts. But you build discipline by preparing for fast spurts ... In the end, most people get what they deserve." Charlie Munger
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